Privacy Policy

This Privacy Policy explains how Bet Warrior, operated through the werrior.bet online platform for players in Great Britain, collects, uses, shares, and protects personal data. It applies to registered players, visitors to werrior.bet, and any person who contacts us or uses our services, whether via desktop, mobile, or related channels. Please read it carefully together with our terms and conditions and responsible gambling information.

By using werrior.bet, opening an account, or otherwise providing your personal data, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we will ask for your explicit consent before processing certain categories of data. This Privacy Policy is effective and last updated as of 1 November 2025, and it reflects our compliance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and applicable gambling regulations.

Who We Are

The Bet Warrior service on werrior.bet is operated for players located in Great Britain (England, Scotland, and Wales) under a UK Gambling Commission licence held by TGP Europe Limited.

Operating Entities

Controller for Great Britain: For the werrior.bet platform used by Bet Warrior customers in Great Britain, the primary data controller is TGP Europe Limited, a limited company registered in the Isle of Man (Company Number 122698C), with registered office at 2nd Floor, Athol House, 21a-23 Athol Street, Douglas, Isle of Man, IM1 1LB.
UK gambling licence: TGP Europe Limited operates under UK Gambling Commission remote operating licence number 38898, authorising online betting and casino services for players in Great Britain.
Group and service entities: GoforLA B.V. (incorporated in Curaçao) and GoforLB Ltd (incorporated in Cyprus) support the Bet Warrior brand internationally, including payment processing and technology services for werrior.bet, and may act as joint controllers or processors for specific activities.

Contact Details

Customer support: For general account and service queries, you can contact us at [email protected] or via the 24/7 live chat function available to logged-in users on werrior.bet.
Data protection contact (DPO/Data Protection Team): For privacy and data protection questions, or to exercise your rights, please email our dedicated data protection team at [email protected]. Correspondence may also be sent to "Data Protection Officer, TGP Europe Limited, 2nd Floor, Athol House, 21a-23 Athol Street, Douglas, Isle of Man, IM1 1LB".
Regulatory record: Details of TGP Europe Limited's UK licence (number 38898) are available on the UK Gambling Commission public register.

What Personal Data We Collect

We collect and process different categories of personal data when you visit werrior.bet, create a Bet Warrior account, place bets, or otherwise interact with us. The exact data we collect depends on how you use our services and on legal requirements such as KYC (Know Your Customer) and AML (Anti-Money Laundering) rules.

Identity and Contact Data

Identification data: Full name, date of birth, gender (where provided), nationality, and proof-of-identity documents (for example, passport, ID card, driving licence numbers and copies).
Contact details: Residential address, billing address, email addresses (including the primary email registered to your werrior.bet account), and telephone numbers.
Account identifiers: Username, player ID, account numbers, authentication credentials (hashed passwords), and security questions/answers.

Verification and Compliance Data

KYC/AML information: Copies of identity documents, proof-of-address documents, source-of-funds/source-of-wealth information, occupation and employment details, and results of identity and age verification checks carried out with verification providers.
Sanctions and risk screening data: Information derived from checks against sanctions, politically exposed person (PEP), and adverse media lists, in line with legal and regulatory obligations.

Technical and Usage Data

Device and network data: IP address, device identifiers, device type and operating system, browser type and version, language settings, time zone, and approximate location inferred from your IP address.
Log and usage data: Login timestamps, session duration, pages viewed, clickstream data, referral URLs, and interactions with site features, including responsible gambling tools.

Payment and Transaction Data

Financial data: Partial payment card details (for example, last four digits and expiry date), payment method details, bank account or e-wallet identifiers (where applicable), and transaction identifiers.
Betting and gaming history: Records of deposits, withdrawals, stakes, wins/losses, bonuses claimed, wagering progress, and account balances.
Fraud and chargeback information: Suspicious transaction flags, chargeback records, and related correspondence.

Behavioural and Profile Data

Gaming behaviour: Frequency and duration of sessions, games played, bet sizes, patterns of play, and device usage patterns.
Marketing and preference data: Marketing preferences, subscription and opt-in/opt-out records, interaction with emails and push notifications (opens, clicks), and segmented profiles for responsible marketing.
Responsibility and risk indicators: Information about self-exclusion, deposit limits, time-outs, reality checks, and communications about potential gambling-related harm.

Cookies and Similar Technologies

Cookie data: Unique identifiers stored in cookies or similar technologies (such as pixels and local storage) that record your device, session, and preferences.
Analytics tags: Data collected via analytics and performance tools to understand usage of werrior.bet and improve functionality.

Special Categories of Data

Sensitive information: In limited circumstances, we may process information that could indicate health or vulnerability (for example, where you tell us about a gambling problem or mental health issue, or we record such information as part of responsible gambling interactions). We apply heightened protections and, where required, rely on your explicit consent or other lawful bases permitted by law.

Legal Basis for Processing

We process personal data on werrior.bet only where we have a lawful basis under the UK GDPR and related laws. Depending on the context, one or more of the following legal grounds may apply:

Performance of a contract: We process your data where it is necessary to enter into and perform our contract with you, including setting up and managing your Bet Warrior account, verifying your age and identity, processing deposits and withdrawals, settling bets, providing customer support, and administering bonuses in line with the terms applicable on werrior.bet.
Compliance with legal obligations: We are required by UK and international laws (including AML/CTF rules, responsible gambling requirements, tax and regulatory reporting obligations) to collect and retain certain data, perform identity and affordability checks, monitor transactions, and report suspicious activity to competent authorities such as financial intelligence units and the UK Gambling Commission.
Legitimate interests: We process certain data where this is necessary for our legitimate business interests and those of our players, provided that your interests and fundamental rights do not override those interests. These interests include preventing fraud and abuse, maintaining the security of our systems, improving our services and user experience, conducting analytics, enforcing our terms, and defending legal claims.
Consent: Where required by law, we rely on your consent-for example, for non-essential cookies and similar technologies, some forms of direct electronic marketing, or the processing of certain special category data relating to health or vulnerability. You can withdraw consent at any time, as described in the "Your Rights" and "Cookies & Tracking Technologies" sections.
Establishment, exercise, or defence of legal claims: We may process relevant data when necessary in connection with legal proceedings, regulatory investigations, internal audits, and dispute resolution.

Purpose of Processing

We use your personal data for clearly defined purposes and only where permitted by law. In particular, we process data for the following purposes:

Providing and operating our services: To create and administer your Bet Warrior account on werrior.bet, verify your identity and age, take deposits, process withdrawals, settle bets, provide access to games, and offer customer support.
Compliance and risk management: To fulfil our legal and regulatory obligations (including KYC/AML checks, responsible gambling requirements, sanctions screening, record-keeping, and reporting to the UK Gambling Commission and other authorities), and to manage financial, operational, and compliance risk.
Responsible gambling: To monitor play patterns, assess markers of harm, apply and manage limits, self-exclusions, and reality checks, and to keep records of communications regarding gambling-related risks and support options.
Service improvement and analytics: To analyse usage of werrior.bet, improve site performance and usability, develop new features, test changes, and tailor content and recommendations.
Marketing and personalisation: To send you promotional communications (where permitted), customise content and offers based on your profile and preferences, and measure the performance of campaigns, subject to your rights and any consent/opt-out choices.
Security and fraud prevention: To detect, prevent, and investigate fraudulent transactions, abuse of bonuses, account takeovers, money laundering, and other misuse of our services, including through automated tools and manual reviews.
Administration and legal purposes: To manage our relationship with you, respond to complaints, enforce our terms and conditions, handle disputes, maintain accounting and tax records, and establish, exercise, or defend legal claims.

Disclosure & Sharing

We do not sell your personal data. However, for the purposes described in this Privacy Policy, we may share your data with carefully selected third parties and group entities, always in accordance with the UK GDPR and with appropriate safeguards.

Group Companies and Service Providers

Group entities: We may share data with GoforLA B.V. (Curaçao) and GoforLB Ltd (Cyprus) and other affiliated entities that provide technology, risk management, payment processing, or other support services to werrior.bet. These entities act as processors or, in some cases, joint controllers, under appropriate intra-group data sharing arrangements.
Payment partners: Banks, card schemes, payment institutions, e-wallet providers, and other payment processors receive relevant data to process deposits, withdrawals, and refunds, to carry out fraud checks, and to comply with their own legal obligations.
Technical and operational providers: IT infrastructure providers, hosting providers, analytics and business intelligence services, customer support tools (including live chat), communication services (email/SMS providers), identification and KYC/AML verification services, and security and anti-fraud solutions.

Regulators, Authorities, and Dispute Bodies

Regulators and public authorities: We may disclose data to the UK Gambling Commission, financial intelligence units, tax authorities, law enforcement, courts, and other public bodies when required by law or regulation, or when we reasonably believe such disclosure is necessary to protect our rights, your safety, or the safety of others.
ADR and dispute resolution bodies: For gambling-related disputes that cannot be resolved with us, certain personal data may be shared with the Independent Betting Adjudication Service (IBAS), our designated Alternative Dispute Resolution (ADR) provider for Great Britain, in order to review and resolve the dispute.

Marketing, Affiliates, and Partners

Affiliates and marketing partners: Where you register via an affiliate or marketing partner, we may share limited data (for example, confirmation that you registered or qualified for a promotion) as necessary to administer the relationship. Advertising and analytics partners may receive pseudonymised or aggregated data to help deliver or measure campaigns, subject to your cookie and marketing preferences.
Professional advisers and transaction partners: Lawyers, auditors, consultants, and other professional advisers may receive data in connection with audits, legal claims, or corporate transactions (including mergers, acquisitions, or restructurings), subject to confidentiality obligations.

Whenever we share personal data, we limit the data to what is strictly necessary, impose contractual obligations on recipients (including data processing agreements where required), and, where applicable, ensure that appropriate international transfer safeguards are in place.

International Transfers

Because the Bet Warrior brand and supporting entities operate internationally, your personal data may be transferred to and processed in countries outside the United Kingdom. These may include, in particular, the Isle of Man, Curaçao, Cyprus, countries within the European Economic Area (EEA), and other jurisdictions where our service providers are located.

Intra-group transfers: Data may be transferred from the UK to group entities such as GoforLA B.V. (Curaçao) and GoforLB Ltd (Cyprus), as well as to TGP Europe Limited in the Isle of Man, for centralised operations, risk management, and support services.
Service provider transfers: We may use IT, payment, and analytics providers located outside the UK, including potentially in the EEA, the United States, or other jurisdictions, depending on the services used to operate werrior.bet.
Legal safeguards: Where personal data is transferred outside the UK to a country that is not subject to an adequacy decision, we implement appropriate safeguards such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or other standard contractual clauses approved by relevant authorities, together with technical and organisational measures to protect your data.
Isle of Man and EEA: Transfers to the Isle of Man and (where applicable) EEA countries benefit from adequacy findings or comparable protections under UK data protection law, ensuring a level of protection essentially equivalent to that in the UK.

Where required, you can request a copy of the key provisions of our data transfer safeguards by contacting our data protection team at [email protected], subject to redactions for commercial or security reasons.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, and to establish or defend legal claims. Retention periods vary depending on the category of data and applicable laws and regulatory guidance in force up to and including 2025.

Account and identity data: Core account records (such as identification and contact details, account history, and KYC documentation) are typically retained for at least five (5) years after your account is closed or after our business relationship with you ends, in line with AML and gambling regulatory obligations. In some cases, this may be extended where necessary for legal claims or regulatory investigations.
Transaction and betting data: Records of deposits, withdrawals, bets, and game histories are usually retained for a minimum of five (5) years from the date of the relevant transaction, and longer where required for accounting, taxation, dispute resolution, or regulatory purposes.
Marketing data: Information relating to marketing preferences and communication history is generally kept for as long as you remain opted in, and for up to two (2) years after you opt out, solely to demonstrate compliance and to avoid sending further communications.
Technical logs and security data: Security logs, access logs, and other technical records are typically retained for twelve (12) to twenty-four (24) months, unless a longer period is needed for security, fraud investigations, or legal proceedings.
Cookies: Cookie lifetimes depend on the specific cookie. Session cookies last only for the duration of your browser session, while persistent cookies may last for months or years, as explained in our Cookie-related information.

When data is no longer required, we will either securely delete or anonymise it so that it no longer constitutes personal data. Where deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate it from further active processing until deletion is feasible.

Your Rights

Under the UK GDPR and related laws, you have a range of rights in relation to your personal data. In designing our processes, we also look to align with international best practices, including the principles reflected in Mexican data protection law (such as the Federal Law on the Protection of Personal Data Held by Private Parties), to the extent compatible with UK law.

Rights Under UK GDPR

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information on how and why it is processed.
Right to rectification: You can ask us to correct or complete inaccurate or incomplete personal data (for example, if your address or contact details change).
Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the sole basis), or where you successfully object to processing, subject to our legal and regulatory retention obligations.
Right to restriction of processing: You can request that we temporarily restrict processing of your data in certain circumstances, for example while we verify the accuracy of data or assess an objection.
Right to data portability: For data you have provided to us and that we process based on your consent or on a contract, you may request to receive it in a structured, commonly used, machine-readable format and have it transmitted to another controller where technically feasible.
Right to object: You can object at any time to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. You also have an unconditional right to object to direct marketing, including profiling for marketing purposes.
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing based on consent before withdrawal.

Alignment with Mexican Privacy Principles

ARCO-style rights: Consistent with international standards and principles reflected in Mexican privacy law (such as rights of Access, Rectification, Cancellation/Erasure, and Opposition), our processes are designed to give you clear mechanisms to access, amend, delete (where allowed), and object to the processing of your data, even though your relationship with Bet Warrior on werrior.bet is governed primarily by UK law.
Transparency and consent: We aim to provide transparent, understandable information about our processing activities and to respect consent-based choices, in line with both UK and broadly comparable international privacy frameworks.

How to Exercise Your Rights

Submitting a request: You can exercise your rights by contacting our data protection team at [email protected] or, for basic account-related changes, via the account settings and support tools available on werrior.bet.
Verification: To protect your privacy, we may need to verify your identity before actioning a request. This may require additional information or documentation to confirm that you are the account holder or authorised representative.
Response time: We aim to respond to all valid requests within one (1) month of receipt. Where requests are particularly complex or numerous, this period may be extended by a further two months, in which case we will inform you of the extension and reasons.
Fees: Requests are handled free of charge. However, we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive, particularly where they are repetitive.
Legal and regulatory limitations: Some rights may be limited where we must retain data to comply with legal or regulatory obligations (for example, AML rules or UK Gambling Commission requirements) or where releasing information would adversely affect the rights of others or ongoing investigations.

Cookies & Tracking Technologies

We use cookies and similar technologies on werrior.bet to ensure the site functions correctly, to improve your experience, and to support security and marketing activities. Where required by law, we will ask for your consent before setting non-essential cookies.

Types of Cookies We Use

Session cookies: Temporary cookies that exist only while your browser is open and are deleted when you close it. These are typically used to maintain your session and security when browsing werrior.bet.
Persistent cookies: Cookies stored on your device between sessions, used to remember preferences (such as language and login options) and to help us recognise returning users.
First-party cookies: Cookies set directly by werrior.bet to provide core site functionality and remember your settings.
Third-party cookies: Cookies set by third parties providing services such as analytics, performance monitoring, security, and, where permitted, advertising and marketing measurement.

Purposes of Cookies and Similar Technologies

Strictly necessary/functional: Essential for the operation of werrior.bet, including login, session management, payment flows, security, and core site features. These do not typically require your consent but can be disabled only via browser settings, which may impair site functionality.
Performance and analytics: Help us understand how visitors use werrior.bet, measure site performance, and identify areas for improvement. Data is usually aggregated and used to enhance user experience.
Preference and convenience: Remember your preferences (such as language, region, or saved settings) to make your visits more convenient.
Advertising and marketing: Used, where permitted, to deliver or measure marketing communications, limit the number of times you see a particular advertisement, and help us understand campaign effectiveness.

Managing Cookies

Cookie controls on werrior.bet: Where available, you can manage your non-essential cookie preferences through an on-site cookie banner or settings panel, enabling you to accept or reject specific categories of cookies.
Browser settings: Most browsers allow you to block or delete cookies through their settings. How you do this varies by browser; please refer to your browser's help section. Blocking all cookies may affect the functionality and performance of werrior.bet.
Do Not Track and similar signals: At present, we do not respond to all "Do Not Track" signals, but you can use the options described above to control cookies and similar technologies.

Data Security

We take the security of your personal data seriously and implement technical and organisational measures designed to protect it from unauthorised access, loss, misuse, alteration, or disclosure. While no system is completely secure, we aim to maintain security standards in line with recognised industry best practice and applicable regulatory requirements.

Encryption in transit and at rest: Data transmitted between your device and werrior.bet is protected using TLS (Transport Layer Security) with modern configurations (TLS 1.2 or higher). Where appropriate, sensitive data is encrypted or pseudonymised at rest within our systems.
Access control and authentication: Access to personal data is restricted to authorised personnel and service providers who need it for legitimate business purposes. We use role-based access controls, strong authentication mechanisms, and logging of access events.
Multi-factor security and monitoring: Administrative access is protected by multi-factor authentication where feasible, and we use monitoring tools to detect suspicious activities, potential intrusions, and anomalies in system behaviour.
Secure development and testing: Our systems are developed and maintained using secure development practices, including regular updates, patching, vulnerability assessments, and, where appropriate, independent security testing.
Staff training and policies: Employees and contractors with access to personal data are subject to confidentiality obligations and receive training on data protection, information security, and responsible handling of customer information.
Incident response: We maintain incident response procedures to identify, assess, and respond to potential data breaches. Where required by law, we will notify the relevant supervisory authorities and affected individuals without undue delay.
Alignment with standards: Our security controls are designed to align with recognised international security frameworks such as ISO 27001 and SOC 2. Where we rely on third-party providers, we assess their security posture as part of our vendor due diligence.

Complaints & Contacts

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data on werrior.bet, we encourage you to contact us first so that we can seek to resolve the issue promptly and fairly.

Contacting Us

First point of contact: For general queries or concerns, please contact [email protected] or use the 24/7 live chat available when logged in to werrior.bet.
Data protection contact/DPO: For privacy-specific matters, including exercising your rights, you can contact our data protection team at [email protected] or write to "Data Protection Officer, TGP Europe Limited, 2nd Floor, Athol House, 21a-23 Athol Street, Douglas, Isle of Man, IM1 1LB".

Complaint Handling Procedure

Step 1 - Submit your complaint: Send us a clear description of your concern, including any relevant account details and supporting information, using the contact methods above.
Step 2 - Acknowledgement: We will acknowledge receipt of your complaint as soon as reasonably practicable and no later than a few working days after receiving it.
Step 3 - Investigation and response: We will investigate your complaint and aim to provide a substantive response within one (1) month. For particularly complex issues, this period may be extended, but we will keep you informed of progress.
Step 4 - Further escalation: If you are not satisfied with our response, or if you believe that we are not processing your data lawfully, you have the right to escalate your complaint to a supervisory authority, as explained below.

Supervisory and Other Authorities

UK Information Commissioner's Office (ICO): You have the right to lodge a complaint with the ICO, the UK's supervisory authority for data protection. Contact details: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom. Website: https://ico.org.uk. Telephone: +44 303 123 1113.
Mexican data protection authority (INAI): While your relationship with Bet Warrior on werrior.bet is generally governed by UK law, our privacy practices seek to align with principles recognised internationally, including those under Mexican law. Individuals whose data falls under Mexican jurisdiction may also contact the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI) via its website at https://www.inai.org.mx and the contact channels listed there.
EU/EEA authorities (where applicable): If you are located in the EEA and EU data protection law applies to specific processing activities carried out by or on behalf of the Bet Warrior group, you may have the right to lodge a complaint with your local data protection authority. Details of EU/EEA authorities are available from the European Data Protection Board.
Gambling-related disputes: For disputes relating to the outcome of bets or the fairness of gambling services on werrior.bet, you may (after exhausting our internal complaints process and after eight weeks, where applicable) escalate the matter to the Independent Betting Adjudication Service (IBAS). This is separate from your data protection rights and is mentioned here to support transparency.

Updates

We may update this Privacy Policy from time to time to reflect changes in our processing activities, legal or regulatory developments, or improvements to our services. The version displayed on werrior.bet will always indicate the date of the latest update.

Notification of changes: For non-material changes (for example, clarifications or minor edits), we may update the Privacy Policy without specific notification, although the "Last updated" date will change. For material changes that significantly affect how we process your data or your rights, we will provide more prominent notice-for example via email, account notifications, or site banners on werrior.bet.
Advance notice: Where feasible and required, we will provide at least thirty (30) days' advance notice of material changes, especially where they introduce new purposes or legal bases for processing or significantly alter your rights or obligations.
Your options: If you do not agree to an updated Privacy Policy that materially affects you, you may choose to close your Bet Warrior account on werrior.bet and stop using our services. We will continue to process your data in accordance with the version of this Privacy Policy that applied at the time of collection, to the extent required or permitted by law, and subject to our ongoing legal and regulatory obligations.
Version and date: This Privacy Policy is the current version applicable to the Bet Warrior service on werrior.bet and was last updated on 1 November 2025. Material changes made in 2025 include clearer explanations of international transfers, enhanced detail on data subject rights (with reference to international alignment, including Mexican privacy principles), and updated information on security measures and retention periods.